Refund policy

RETURNS

• You have 7 days to complete a return, from the day of delivery.
• We offer store credit for approved returns. We do not refund cash back.
• Send a request for a return to infoatshopmuted@gmail.com (name, phone, order number) Read return rules below carefully.
• Once approved you will receive an address to ship the return to. Ship with a preferred carrier of your choice, customer pays for shipping returns.
• Allow up to 14 days for processing returns and credits. Credits are emailed or texted to the number and email information on the original order.
  

 

NON-RETURNABLE ITEMS

We cannot accept items that show signs of wear, makeup, deoderant, perfume, tears, rips, damaged, dry cleaned or laundered.

If we receive items that are not approved Sale items, jewelry, accessories, intimate styles, bodysuits, undergarments, boob tape or support, jeweled items, lingerie. 

 

MANUFACTURER DEFECTS

All items are inspected thoroughly before shipment.

We recommend not trying on items that may cause defects to merchandise if items appear to be smaller or sized differently than what was assumed at purchase.

Please send photos to infoatshopmuted@gmail.com for defects caused by manufacturer. Allow 1-3 business days for a response.